Looking to work from home and don’t mind being on the phone? Consider joining the hospitality industry by landing a home-based hotel reservations agent job!
Some of the world’s leading hotel chains and resorts provide the opportunity to gain full-time employment by communicating with customers via phone to book their lodging arrangements.
Some of these companies even offer flexible shifts, competitive pay, and a benefits package.
Here are several top chains in the hospitality industry that hire home-based reservation agents.
Work From Home Making Reservations for Hotel Customers
Hilton
Hilton is a popular hotel chain that hires work from home customer service and reservation sales specialists. The company hires for this position in 29 states throughout the United States.
You must have excellent communication skills, a persuasive sales ability, and a customer-service mentality to do well in these positions.
Hilton provides a portion of the technical equipment you’ll need to get started, like a mini PC, keyboard, and a VOIP headset (you don’t need a landline phone for this job!).
Full-time home-based reservation agents receive employee benefits like paid time off, a 401(k) plan with company match, and mental, dental, and vision insurance after 90 days of employment.
To learn more about Hilton’s work from home positions, click here.
Related – Phone Jobs With No Landline Needed
Marriott
Marriott International is the world’s largest hotel company and a Fortune Best Place to Work for 20 years in a row.
The company hires full-time reservation sales specialists. In this role, you’d be responsible for processing all reservation requests, changes, and cancellations.
This job is location-based since you’ll be required to train on-site. The company has recently listed an open position for their location in San Antonio, Texas.
The center is open days, nights, and weekends from 6 am until 1 am, but you will likely be required to train Monday through Friday during 2nd shift from 4:30 pm to 12:30 am. You’ll have the option to work from home after 6 months.
Compensation includes paid training, a competitive salary, incentives, and shift differentials where applicable. Marriott also provides a competitive benefits package to full-time employees.
Hyatt
Hyatt Hotels and Resorts is an international chain of hotels with over 580 locations worldwide.
The company often hires work from home Guest Service Associates who are responsible for providing exceptional customer service while handling the inbound reservation process.
You must live in one of the following states in order to be considered for employment: Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah or Wisconsin.
Agents must have high-speed internet access and a quiet, secure workspace. You must be able to work five 8-hour shifts during the week with a schedule based on Central Standard Time (CST)
Guest Service Associates receive a starting pay of $11/hr. You must complete 12 weeks of virtual training followed by 4 weeks of trainer-supported onboarding.
To learn more and apply, click here.
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Vail Resorts
Vail Resorts is the world’s leading mountain resort vacation and luxury excursions company, and they are headquartered in Broomfield, Colorado.
Vail Resorts often hires for a range of flexible employment opportunities including remote positions.
You’ll have to keep an eye on the company’s job listings to see when they have an opening for an at-home reservations agent.
This position is usually full-time and you’ll be responsible for providing excellent service related to ski rentals, book and confirm guest reservations, and take payments. You’ll need one year of customer service experience and a high school diploma in order to qualify.
You must also live near one of their resort locations in Colorado, Wyoming, Utah, California, or British Columbia (Canada) depending on the listing.
To see which jobs are currently available,click here.
Omni Hotels
Omni Hotels have over 50 locations across the U.S., and the company periodically posts openings for Reservation Sales Associates.
Paid on-site training is required, so you must live within at least 50 miles of the hiring location to qualify for a position.
You will be working in a high-call environment and must be able to provide excellent customer service while taking calls to assist guest needs with reservations including modifications and cancellations.
Full-time Reservation Sales Associates receive employee benefits.
Brittain Hotels & Resorts
Brittain Hotels and Resorts provides quality oceanfront resorts for guests. The company has owned and operated resorts in the Myrtle Beach area for over 50 years while perfecting the ideal family vacation.
This company hires for virtual sales and customer service agents. To qualify for the virtual reservation specialist position, you must reside in Texas, Florida, South Carolina, North Carolina, or Virginia.
Benefits include competitive hourly wages and the opportunity for bonus earnings, advancement opportunities, strong leadership, and flexible scheduling.
To learn more and apply, click here.
Wyndham
Wyndham Vacation Ownership has developed or acquired 219 vacation ownership resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific.
Wyndham hires inbound customer service representatives to take inbound calls from existing owners and help them reserve their next vacation.
The job includes providing information on Wyndham’s resorts, amenities, and attractions in the area then confirming, modifying, or canceling reservations as needed.
In order to qualify, you’ll need a high school diploma or GED, six months of customer service or sales experience, and the ability to work evenings, weekends, and some holidays.
You’ll need to attend on-site paid training before getting started and there’s a requirement to work in the local office for at least 3-6 months. Afterward, you’ll have the opportunity to work from home.
Pay starts at $11/hr and full-time employees receive benefits including a 401(k) match, tuition assistance, and travel-related discounts.
To learn more and apply, click here.
These are just a few hotel companies that allow you to take reservations from the comfort of your home.
Make sure you’re familiar with and meet the technical requirements to perform the job well.
While some of these hotel chains may not be actively hiring for work from home positions at the time that you’re reading this post, be sure to keep an eye out for future opportunities as they arise.
