If you are looking for a legit work from home job as a customer service representative, Asurion might be the company for you.
Have you ever spilled water on your mobile phone or had your TV suddenly stop working? When you called to place a claim for replacement, you might have talked to an Asurion work from home agent.
Asurion Company Overview
Asurion is based in Nashville, Tennessee and provides technology protection services, usually sold through mobile phone carriers and other retailers. Since its founding in 1994, Asurion claims to have grown from 40 to over 14,000 employees and services over 200 million customers.
In 2008, Asurion combined with another well-known company providing product protection services and employment for workfromhomers, National Electronics Warranty Corp. (NEW Corp.).
Asurion Work From Home
As an Ausrion Customer Care Representative, you will assist customers with claims processing for equipment issues or lost, stolen, or damaged phones.
You may also choose to work as a Technical Support Representative if you live in specific cities in the United States (currently Las Vegas,NV, Phoenix, AZ, and Nashville, TN.)
Employee or Independent Contractor?
You are hired as an employee.
Related – Employee or Contractor – What’s Right For You?
Pay and Benefits
Pay starts at $11 per hour, and you might have the potential for shift differentials, bonuses, and other incentives. The benefits package includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plans
- Vacation Time
- Holiday Pay
Training
At last check, there were six weeks of paid training.
Technical
Asurion has standard technical requirements for work from home jobs.
Make sure that you meet the technical requirements because you may be required to download a computer scanning application to ensure that your computer meets requirements.
Screening
You must pass a drug screening and background check.
Scheduling
Exact shifts are discussed during the interview process, but according to a thread at Work Place Like Home (the forum is no longer available), Asurion offers split shifts (for example you work four hours in the morning, off for a few hours, then return to work and complete the remaining four hours) and periodic schedule bids.
A schedule bid gives you the option to bid for a new schedule. “Winning” the bid is typically based on your metrics and other factors.
How To Apply
Apply from the careers page, and select “work at home” in the departments list.
Do you have your own Asurion work from home review? If so, what was your experience?
Updated: April 2019
