If you are interested in call center work from home, Sykes Home is a well-known employer hiring a virtual workforce to provide customer service for their clients.
Who Is Sykes Home?
Sykes Home is part of Sykes Enterprises, a business process outsourcing company headquartered in Tampa, Florida that provides contact center services to a roster of well-known clients.
Sykes Enterprises offers three lines of business: Contact Center Services, TeleHealth Services, and Assistance Services. The Assistance Services division hires home agents as roadside assistance representatives.
Globally, Sykes Enterprises claims over 45,000 employees with more than 5,000 of those working virtually.
We will focus on call center work from home offered in the Call Center Services division with Sykes Home. In 2012 Sykes acquired Alpine Access, another established company in the virtual contact center industry, and the combined organization is now known as Sykes Home Powered By Alpine Access, headquartered in Denver, Colorado.
What Kind of Work From Home Job Can You Do With Sykes Home?
Sykes Home hires home-based customer care representatives residing in 40 states of the United States and 8 provinces in Canada.
You will take inbound calls for the client and call type that matches your experience, anything from customer service, sales, billing, technical support, and many others. In addition to phone work, you might also provide service via email, chat, or text.
Employee or Independent Contractor?
You will be a benefits-eligible employee.
Pay and Benefits
Average pay is $9 per hour paid every two weeks via direct deposit.
After 30 days you are eligible for benefits, including medical, dental and vision insurance. After one year and 1,000 hours worked you become eligible for the matching 401(k) plan.
Job Requirements
Some of Sykes Home’s primary home office requirements are
- analog landline telephone service
- corded telephone
- two headsets: a USB headset for training and a phone headset for live calls
- a PC running Windows (Mac not supported)
- high-speed internet service (no wireless or satellite)
You must also pass a credit check.
Scheduling
You will work a fixed part-time or full-time schedule. Scheduling requirements will depend on your client program, but in general Sykes Home requires a minimum of 25 hours per week with at least 4 hours on weekends.
Application Process
A nice feature about the Sykes application process is that you may qualify for more than one client or job type. If so, you will be able to compare details such as job descriptions, shifts, and training schedules and choose the one you prefer. Learn more about Sykes Home and
Call center work from home is a great entry to working from home if you are just getting started. As with any job you may be interested in, consider your goals and decide if the pay, hours, requirements, and other factors will work for you.
When you said: “You will be a benefits-eligible employee.”
Does that mean:
1. You are an employee of Sykes Home?
2. You will be able to request Certificate of Employment (if needed) that will include information on the job title, description, weekly/monthly hours, and benefits provided?
3. There is an actual office that the employee can visit in case needed?
Thank you for the information.
You will be a Sykes employee. Please direct your other two questions to Sykes, as I don’t work for them and cannot answer questions about COEs and if you can visit their offices.